Help and Support
Online help is available simply by pressing F1 at any stage; you will
be taken to a help page related to the currently selected item in the
program. You can also press shift+F1, and click on a specific part of
the program to get help about that item. The documentation can also be read on-line in any web browser at http://pgopher.chm.bris.ac.uk/Help.
If you have queries about the program that are not answered by the help
files, please contact help-pgopher@bristol.ac.uk
If you find a problem, please check the website, http://pgopher.chm.bris.ac.uk/,
in particluar the known problems page. The beta version page http://pgopher.chm.bris.ac.uk/~ctcmw/pgopher-beta/ may also contain more recent versions. If the problem is reproducible, the following information
will be required:
- The version of PGOPHER used (This can be found from Help, About).
- The operating system used.
- The data files used
- The stack trace of the crash, if available (see below).
Please send these to the e-mail address above. To avoid problems with
blocked e-mails, please send any attachments in a separate message.
Stack Traces
Depending on how the program was compiled, PGOPHER may produce a stack
trace.
Under Microsoft Windows, this will be saved to a "pgopher.log" file. A
popup box will indicate the location of this file, which is normally in
the same directory as the executable or the data file (depending on
which is writable). An entry is added to this file for each crash.
On Linux or Mac systems, the trace will appear in PGOPHER's log window,
or on the console.