Help and Support
For a list of frequently encountered problems and messages, please see Notes on Common Error MessagesOnline help is available simply by pressing F1 at any stage; you will be taken to a help page related to the currently selected item in the program. You can also press shift+F1, and click on a specific part of the program to get help about that item. The documentation can also be read on-line in any web browser at http://pgopher.chm.bris.ac.uk/Help.
If you have queries about the program that are not answered by the help files, please contact firstname.lastname@example.org
If you find a problem, please check the website, http://pgopher.chm.bris.ac.uk/, particularly the Known Problems page and the beta version page http://pgopher.chm.bris.ac.uk/pgopher-beta/ for updates. If the problem is reproducible, the following information will be required:
- The version of PGOPHER used (This can be found from Help, About).
- The operating system run under.
- The data files used
- The stack trace of the crash, if available (see below).
Stack TracesDepending on how the program was compiled, PGOPHER may produce a stack trace.
Under Microsoft Windows, this will be saved to a "pgopher.log" file. A popup box will indicate the location of this file, which is normally in the same directory as the executable or the data file (depending on which is writable). An entry is added to this file for each crash.
On Linux or Mac systems, the trace will appear in PGOPHER's log window, or on the console.